Work — Jamie Wynn

Case studies

Redesigned the support workspace with flexible panels, clearer customer navigation, and workflow-specific views for a range of operational teams.

94% growth in AI knowledge coverage by creating a workflow that kept human and AI knowledge bases aligned.

Eliminated 70 hours of manual work per month by automating customer follow-ups and case workflows.

Built a unified case management platform that reduced median resolution times from 39 days to 7 days.

Rebuilt a production-aligned design system with 52 components, restoring consistency across design and engineering.

Increased one-touch resolution by 35% through skill-based routing and redesigned support workflows.

Designing and building an end-to-end eCommerce store for a modern day skin care brand.

Coming soon