Case studies
Bridging knowledge with AI
Designing the workflow that keeps an AI support agent's knowledge in sync with its human knowledge base, and measuring the result.
Operational efficiency through automation
Automating case workflows to cut manual work and drive operational efficiency for support agents.
Streamlining complex customer support issues
Streamlining support agents' workflow by unifying multiple systems into a single case management solution.
Building a design system that fell out of sync
Rebuilding a design system from the ground up, variables, components, structure, and documentation after it drifted out of sync with production.
Designing for one-touch resolution
Increasing one-touch resolution, providing more efficient customer experience through skilled-based routing.
Bug for Men
Designing and building an end-to-end eCommerce store for a modern day skin care brand.
Coming soon